Summary
Lead Product Designer with 14+ years of experience in visual design, UX research, and product strategy, including 4 years focused on Enterprise SaaS. Specialized in complex workflow optimization and internal tools that serve thousands of users daily. Track record of reducing operational inefficiencies through research-driven design and strategic systems thinking.
Experience
Lead Product Designer
Vacasa
Jan 2021 — Present
→ Led end-to-end design of enterprise relocation workflow platform, replacing 190+ manual steps and reducing critical resolution times by 68% across 45,000+ annual cases
→ Conducted iterative UX research and data visualization design for Market Rate Tool, improving user comprehension from 42% to 87% and driving 30% increase in weekly active users
→ Designed real-time refund eligibility system for cancellation policy management, reducing call handling time by 19% across 40,000+ annual cancellations
→ Created Progressive Web App for field operations self-inspection, eliminating costly inspector visits for 20,000-35,000 monthly property turnovers
→ Integrated AI-powered sentiment analysis and customer history into support dashboard, providing instant context for 100+ agents managing 40,000+ owner accounts
Product Designer
Goldstar Events
Sep 2019 — Jan 2021
→ Designed and launched mobile-first event discovery platform, increasing mobile conversion by 34%
→ Led comprehensive design system initiative across web and mobile platforms
→ Conducted user research to identify and resolve critical checkout flow friction points
Associate Product Manager
Orchestra Software
Jun 2019 — Aug 2019
→ Managed product roadmap and feature prioritization for B2B marketing automation platform
→ Collaborated with engineering to define technical requirements and success metrics
Product Strategist
Fifco USA
Feb 2016 — May 2019
→ Developed go-to-market strategies for new beverage products across multiple U.S. regions
→ Conducted market research and competitive analysis to inform product positioning
→ Collaborated with sales and marketing teams to create integrated campaigns
Skills
Design & Research
Enterprise SaaS Design
User Research & Testing
Workflow Optimization
Service Blueprinting
Systems Thinking
Prototyping
Tools & Technical
Figma, Sketch, Adobe CC
Design Systems
AI Integration
Data Visualization
Competitive Analysis
A/B Testing
Education
BFA in Graphic Design
Emmanuel College
Graduated 2009
© 2026 Dan Rattigan
Summary
Lead Product Designer with 14+ years of experience in visual design, UX research, and product strategy, including 4 years focused on Enterprise SaaS. Specialized in complex workflow optimization and internal tools that serve thousands of users daily. Track record of reducing operational inefficiencies through research-driven design and strategic systems thinking.
Experience
Lead Product Designer
Vacasa
Jan 2021 — Present
→ Led end-to-end design of enterprise relocation workflow platform, replacing 190+ manual steps and reducing critical resolution times by 68% across 45,000+ annual cases
→ Conducted iterative UX research and data visualization design for Market Rate Tool, improving user comprehension from 42% to 87% and driving 30% increase in weekly active users
→ Designed real-time refund eligibility system for cancellation policy management, reducing call handling time by 19% across 40,000+ annual cancellations
→ Created Progressive Web App for field operations self-inspection, eliminating costly inspector visits for 20,000-35,000 monthly property turnovers
→ Integrated AI-powered sentiment analysis and customer history into support dashboard, providing instant context for 100+ agents managing 40,000+ owner accounts
Product Designer
Goldstar Events
Sep 2019 — Jan 2021
→ Designed and launched mobile-first event discovery platform, increasing mobile conversion by 34%
→ Led comprehensive design system initiative across web and mobile platforms
→ Conducted user research to identify and resolve critical checkout flow friction points
Associate Product Manager
Orchestra Software
Jun 2019 — Aug 2019
→ Managed product roadmap and feature prioritization for B2B marketing automation platform
→ Collaborated with engineering to define technical requirements and success metrics
Product Strategist
Fifco USA
Feb 2016 — May 2019
→ Developed go-to-market strategies for new beverage products across multiple U.S. regions
→ Conducted market research and competitive analysis to inform product positioning
→ Collaborated with sales and marketing teams to create integrated campaigns
Skills
Design & Research
Enterprise SaaS Design
User Research & Testing
Workflow Optimization
Service Blueprinting
Systems Thinking
Prototyping
Tools & Technical
Figma, Sketch, Adobe CC
Design Systems
AI Integration
Data Visualization
Competitive Analysis
A/B Testing
Education
BFA in Graphic Design
Emmanuel College
Graduated 2009
© 2026 Dan Rattigan